Riverside - Riverside’s Careline Service Passes External Inspection with Flying Colours!

10 November 2009

During November Riverside’s Careline Service passed a three day inspection by the TSA (Telecare Services Association), the representative body for the telecare industry within the UK.

The service received excellent feedback from the inspection and puts Careline in the top three control rooms in the country that have passed the new code of practice for 2009 – passing all seven parts.

The 2009 Code is the result of the widest stakeholder consultation exercise ever undertaken by the TSA. Government departments in England and in the devolved administrations of Scotland, Wales and Northern Ireland, the Department of Health together with TSA members have all been involved in shaping its modular framework.

The TSA developed the Telecare Code of Practice primarily for use by telecare service providers to ensure quality standards for service delivery and, critically, to assist commissioners in identifying quality providers.

Benefits of the Telecare Code of Practice accreditation are:

Access to the Preventative Technology Grant,

Robust read-across to the Supporting People Quality Assessment Framework in England,

Improvements in the quality of the service provided to service users and carers,

Improvements to team morale and,

Business growth from individual service users and successful tenders.

Christine Tilbury, Assisted Living Manager (Client Services) said, “I would like to thank everyone at Riverside Carlisle for their support during the inspection. We are delighted with the result which has proven that we are providing an excellent service to our customers which can give people that added peace of mind that is so important. We know that we have staff that are dedicated to their work and this inspection result is recognition of the outstanding service that we offer.”

ENDS

Notes to editor:

Careline was established in 1987 and is part of Riverside. The service helps people who are elderly or at risk to remain living independently in their home. This is achieved through the clever combination of a 24 hours telephone link to Careline, assessment and identification of need; the support of a Mobile Response Service and appropriate technology.

Our Carlisle based Central Control Room is manned 24 hours a day, 365 days per year by specially trained staff who are there to help.

Riverside is one of the leading social housing and regeneration organisations in England, owning or managing around 50,000 homes with 2,000 staff and a turnover of more than Ł180 million.

Our record of achievement dates back to our inception as Liverpool Improved Houses in 1928.

We provide sheltered and supported housing for elderly, homeless and vulnerable people, in addition to general needs affordable properties for rent and shared ownership. We also invest in community projects, from youth engagement schemes aimed at reducing anti social behaviour, to credit union grants tackling financial exclusion.

Our vision is transforming lives, revitalising neighbourhoods.

For more information, please contact:

Julie Sutherland
Marketing Communications Executive
Riverside, Carlisle Division
Tel: 01228 882834
Fax: 01228 882702
Email: julie.sutherland@riverside.org.uk

Home Excellence Awards Social Landlord of the Year 2009, Customer Service Award 2009

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