Call our 24 hour Customer Service Centre on:
0845 111 0000 or with inclusive call packages or mobile phones, it may be cheaper to call 0345 111 0000

Textphone/Minicom 0845 1117766

Or email enquiries@riverside.org.uk

To report a repair online please have your Easypay card (rent payment card) reference number to hand.

You can also report a non emergency request on-line by clicking on the relevant buttons at the foot of this page and following the procedure.

Click here to view our Repairs Categories(412KB)

Click here to view our Our service pledge (107KB)

Other useful information on repairs in your home

- Our service pledge
- Your right to compensation
- Gas servicing
- What Riverside will repair


[To convert a pdf to a text or html document, click on the following link to visit the Adobe online tools section. This will open in a new window.]

Please Note: Our repairs service does not generally repair anything you have installed or belongs to you. We are not responsible for internal decorations, lock changes resulting from loss of keys, plumbing in washing machines and extra pipe work, damage caused by you, your family or visitors, changing light bulbs or fluorescent tubes. A detailed breakdown of repairs responsibilities is detailed in your tenancy agreement, which you signed at the start of your tenancy.

Please do not use this online form for Health and Safety or Emergency Repairs. If you smell gas, contact the National Gas Emergency Service on 0800 111 999.

Report non-emergency repairs online

Please complete the form below and we will reply the next working day.

Items with an asterisk (*) must be completed.

Forename
Surname
* Payment Reference	Please enter the number from your Easypay card
* Postcode
* Email Address
* Telephone No
Other information